One plan. One price.
A flat monthly fee for your household, from $20 a month. No surprise bills, and no markup on hardware.
Your household, from $20/month.
You pay one fee each month for your whole household. It covers the care on the services page: your network, devices, passwords, backups, monitoring and support.
The price only goes up when there's more for me to look after: more network gear, more equipment or more devices to manage.
If you need new hardware, like a router or a Wi-Fi point, I'll give you a quote first. It's billed separately, as a one-time cost for the whole thing. I buy it at cost, so you pay what I pay, with no markup.
If you cancel, I make the handover smooth. I take your home and devices off my management, and you keep everything you bought. Your internet bill was always yours, so nothing changes there.
What's in, what's not
So you know what to expect before you sign up.
Included
| Network and Wi-Fi | Setup, monitoring, updates, and guest and smart-home networks. |
|---|---|
| Devices | Updates, security settings and health checks for computers, phones and tablets. |
| Passwords | Setting up a family password manager, and two-step sign-in on important accounts. |
| Backups | Automatic backups, tested regularly. |
| Monitoring | Alerts to me when your internet or a device goes down. |
| Support | Remote help, plus visits around Las Vegas when they're needed. |
Not included
| Hardware | Quoted first, then billed separately as one cost for the whole thing, at my cost with no markup. |
|---|---|
| Phone and tablet repairs | No physical repairs like screens or batteries. |
| Bigger projects | One-off jobs, like rebuilding a whole network, get a quote first and are billed separately. |
| Subscriptions | Things like the password manager and backup storage are paid separately. |
| 24/7 support | I'm one person, so I don't offer round-the-clock support. |
How fast I respond
"Started" means I'm actively working on it, not just that I've seen it.
Urgent
Internet down, locked out, or a suspected hack: I start within 4 hours.
Everything else
Questions, small fixes and changes: I start within 3 days.
My hours
Weekdays 4 PM to 6 PM, and weekends 9 AM to 5 PM. Outside those hours, the clock waits.
Start with a checkup.
I'll look at your home's tech and give you a written plan, so you know what the monthly care would cover.