# One plan. One price.

> A flat monthly fee for your household, from $20 a month. No surprise bills, and no markup on hardware.

## Your household, from $20/month

You pay one fee each month for your whole household. It covers the care on the [services page](https://audetteit.com/services.md): your network, devices, passwords, backups, monitoring and support.

The price only goes up when there's more for me to look after: more network gear, more equipment or more devices to manage.

If you need new hardware, like a router or a Wi-Fi point, I'll give you a quote first. It's billed separately, as a one-time cost for the whole thing. I buy it at cost, so you pay what I pay, with no markup.

If you cancel, I make the handover smooth. I take your home and devices off my management, and you keep everything you bought. Your internet bill was always yours, so nothing changes there.

## What's in, what's not

So you know what to expect before you sign up.

### Included

- **Network and Wi-Fi:** Setup, monitoring, updates, and guest and smart-home networks.
- **Devices:** Updates, security settings and health checks for computers, phones and tablets.
- **Passwords:** Setting up a family password manager, and two-step sign-in on important accounts.
- **Backups:** Automatic backups, tested regularly.
- **Monitoring:** Alerts to me when your internet or a device goes down.
- **Support:** Remote help, plus visits around Las Vegas when they're needed.

### Not included

- **Hardware:** Quoted first, then billed separately as one cost for the whole thing, at my cost with no markup.
- **Phone and tablet repairs:** No physical repairs like screens or batteries.
- **Bigger projects:** One-off jobs, like rebuilding a whole network, get a quote first and are billed separately.
- **Subscriptions:** Things like the password manager and backup storage are paid separately.
- **24/7 support:** I'm one person, so I don't offer round-the-clock support.

## How fast I respond

"Started" means I'm actively working on it, not just that I've seen it.

- **Urgent:** Internet down, locked out, or a suspected hack: I start within 4 hours.
- **Everything else:** Questions, small fixes and changes: I start within 3 days.
- **My hours:** Weekdays 4 PM to 6 PM, and weekends 9 AM to 5 PM. Outside those hours, the clock waits.

## Start with a checkup

I'll look at your home's tech and give you a written plan, so you know what the monthly care would cover. Email michael.audette@audetteit.com or use the [contact form](https://audetteit.com/contact.md).