# How it works

> No tickets and no call center. You talk to me from the first email to the fix.

1. **Tell me what's going on.** Send a quick email or use the contact form. What's broken, or what you want set up, is enough to start.
2. **I figure out the fix.** I'll reply with what I think is wrong and a quote. Then we pick a time, in person or remote.
3. **It works, and you know why.** I fix it and explain what I did in plain English, so it's less of a mystery next time.

## In person or remote, whichever fits

If you're around Las Vegas, I can come to you. That's usually best for wifi coverage, printers, TVs and anything that needs hands on the hardware.

A lot of problems can also be fixed remotely, wherever you are. That works well for slow computers, accounts, software and settings.

## Questions people ask

If yours isn't here, just email me.

### Do you come to the house?

Yes, around Las Vegas. A lot of things can also be fixed remotely, wherever you are.

### Can you help remotely?

Yes. Plenty of problems, like slow computers, accounts, software and settings, can be sorted out over a remote connection.

### Do you fix phones and tablets?

I help with setup, settings, apps and parental controls on them. I don't do physical repairs like screens or batteries.

### What about computers and laptops?

Yes, Windows or Mac, including hardware work like swapping a drive or adding memory.

### How much does it cost?

It depends on the job, so I'll give you a quote before I start anything.

### Is it only for big projects?

No. Most of what I do is everyday stuff like wifi, printers and slow computers. The bigger projects are there when you need them.

## Something acting up?

Tell me what's going on. I'll get back to you with what I think it is and what it'd take to fix. Email michael.audette@audetteit.com or use the [contact form](https://audetteit.com/contact.md).